Frequently asked questions

What’s in the box?

All Devices come with a compatible charging cable, AC adapter and SIM Card tool opener (if applicable). Headphones, screen protector, cases or any other accessories are not included.


What are Refurbished Devices?

Refurbished is not the same thing as used or secondhand. Our Refurbished Devices are held to rigorous quality guidelines that ensure every item we sell runs like new. The refurbishment process We adhere to includes meticulously cleaning, testing, and assessing every item, as well as replacing aging parts with high-quality new components. Meanwhile, with secondhand or used items, you’re left to the private seller’s good word as to their true condition, and with no guarantee or warranty.


What does the warranty cover?

This warranty is limited to technical defects and component issues that affect the functionality of your item. It doesn't cover accidental breakage or compatibility and software upgrade issues, so make sure you read up about the limits of older models and check your phone carrier's website for models they don't support.


Will I be able to Update the software on this phone?

Yes! This device is compatible with the latest software updates.


Which payments method are available?

We accept Visa, MasterCard, Discover, and American Express and PayPal. We don’t accept payments via bank transfer, check, or cash.